Employees, inboxes and groups
Employees
Section titled “Employees”Create one identity per person. An employee can own a personal inbox and receive access to multiple shared inboxes. Suspending an employee removes access without deleting retained mail.
Shared inboxes
Section titled “Shared inboxes”Use shared inboxes for addresses such as support@, sales@ or billing@. Assign owners, members or read-only users instead of sharing one password.
Aliases and groups
Section titled “Aliases and groups”Aliases route another company address to an inbox. Groups fan one address out to multiple members. External forwarding requires a verified destination. Catch-all routing should be enabled only after reviewing its spam and privacy impact.